- Select the “PRUServices” menu then choose “Policy Loan”.
- The system will display all policies showing both eligible and ineligible policies for loans. Select the policy you want to request a loan from and proceed to the next step.
- Accept the terms and conditions of requesting a policy loan via PRUServices.
- Proceed to the data entry step. For loan applications, users can check the maximum loan amount, interest rate, and enter the desired loan amount.
2 convenient ways
to request a policy loan
Choose the policy loan method that works best for you
- PRUService
- Request themselves
- Policy Loan via documents
- Prepare all required documents. You can review the full list of required documents here.
- Documents can be submitted at Prudential Life Insurance Head Office, Mitrtown Office Tower, 30th Floor,
or sent to: Mitrtown Office Tower, 944 Rama 4 Road, 10th Floor, 29-31 Wang Mai Subdistrict, Pathum Wan District, Bangkok 10330. - Receive the loan disbursement. If all documents are complete and verified, your loan will be transferred into your bank account within 5 business days from the date we received all your documents correctly and completely.
- Prepare all required documents. You can review the full list of required documents here.
- Documents can be submitted at Prudential Life Insurance Head Office, Mitrtown Office Tower, 30th Floor,
or sent to: Mitrtown Office Tower, 944 Rama 4 Road, 10th Floor, 29-31 Wang Mai Subdistrict, Pathum Wan District, Bangkok 10330. - Receive the loan disbursement. If all documents are complete and verified, your loan will be transferred into your bank account within 5 business days from the date we received all your documents correctly and completely.
Frequently asked questions
Got a problem? Check our FAQs or get in touch with us for assistance.
- Those who are not comfortable conducting transactions online
- Those who wish to submit documents to the company in person or by mail
- Those who need a loan amount greater than 2 million Baht or less than 1,000 Baht per policy
- Those who are under 20 years of age
- Those who want to conduct transactions online and do not want to send documents at a branch or by mail.
- Those who want to borrow up to 2 million baht per policy
- Those who are 20 years of age or older
- The policy must be in effect and have a cash value greater than 1,000 baht (after deducting debts and interest).
- The policy's expiration date must be more than 1 month away.
- The policy must not be in the process of making cash payouts during the contract period.
- In the case of a pension policy, there must not be any pension payments being made.
- Only the policyholder of the policy used for the loan request is eligible to apply for a policy loan.
- The policyholder must provide complete and accurate information and must accept and comply with all terms and conditions for policy loans as displayed in the PRUServices system.
- A policyholder may request a policy loan up to 2,000,000 Baht per policy per day. The company will approve a loan amount not exceeding the policy’s cash surrender value on the date the request is submitted, subject to the company’s rules and conditions.
- If the company approves the loan request, and the policyholder has outstanding loan balances, including accrued interest (if any), or overdue premiums exceeding 30 days, the company will first deduct the outstanding loan amount, accrued interest (if any), overdue premiums over 30 days, and applicable stamp duty from the new loan amount.
- The company charges compound interest on policy loans at a rate that is 2% per year higher than the interest rate used to calculate the policy premium, as specified in your policy schedule. You may refer to Section 4: Policy Loans in your policy booklet for more details.
- Note: The interest rate used for premium calculation may vary depending on the policy type. All such interest rates are approved by the Office of Insurance Commission (OIC).
- Example: If the policy schedule states an interest rate of 5% per year for premium calculations, then the policy loan interest rate will be 5% + 2% = 7% per year.
- Once the company approves the policy loan, the remaining loan amount (after all deductions as stated above) will be transferred only to the policyholder’s bank account.
- Once the company transfers the loan amount into the bank account provided by the policyholder, the loan will be considered received as of the date and time the funds are deposited.
- Approval of the policy loan request and the loan amount is subject to the company’s terms and criteria.
- If the company approves the policy loan request and the loan amount, the loan agreement date will be the date of the company’s approval.
- To cancel a policy loan request, the policyholder must notify the company by 9:00 a.m. on the day following the loan request submission via PRUServices, either through the Customer Service Center at 1621 or by email at hotline@prudential.co.th. Otherwise, the company will consider the loan request final and binding.
You can check your outstanding loan balance via PRUServices or through the loan reminder notice sent by the company. You can also conveniently repay your policy loan through the following channels:
- At bank counters or payment service points specified in the loan reminder notice sent by the company
- Via mobile banking from participating banks, including:
- Bangkok Bank
- Krungthai Bank
- Bank of Ayudhya (Krungsri)
- Kasikornbank
- TMBThanachart Bank (TTB)
- Siam Commercial Bank (SCB)
- UOB
- Kiatnakin Phatra Bank
- TISCO Bank
- CIMB Thai
- Government Savings Bank (GSB)
- Bank for Agriculture and Agricultural Cooperatives (BAAC)
- You may choose to repay partially or in full, including interest.
If you do not have overdue premiums exceeding 30 days and no outstanding loans arising from automatic premium loans, the company will apply your payment first toward the accrued loan interest, and then toward the remaining loan principal, in that order.
