What you need to prepare
Identity verification process via the eKYC system
1.Enter your 13‑digit national ID number to access the system
2. Take a front‑facing photo to verify your identity against the photo on your ID card
3. Provide your ID card details, such as full name and date of birth
4. Upload your selfie and a photo of your ID card
5. Complete the process
Got a problem? Check our FAQs or get in touch with us for assistance.
eKYC is the electronic process of identifying and verifying a customer’s identity. This requirement is part of the Anti‑Money Laundering Act. Prudential is obligated to verify customer information to ensure the individual truly exists and intends to conduct transactions with the company, in accordance with anti-money laundering regulations.
Identity verification protects the data owner and prevents others from impersonating you. By verifying your identity, you can securely access policy services and fully receive the benefits under your policy.
Yes. Electronic identity verification meets international security standards. Prudential also has strict measures to safeguard your information in accordance with the Personal Data Protection Act.
Identity verification follows AML rules and scheduled customer data review periods. Prudential will notify you when it is time to update or reconfirm your information as required by law.
By clicking ‘Accept’ button below, you will leave Prudential’s website and an external link will be opened in a new browser window. To return to Prudential’s website, you can click ‘Decline’ button below.
Website accessed through this hyperlink is a third-party website which is not owned or controlled by, or affiliated in any way with Prudential and Prudential is not responsible or liable for their content and / or your use of them.
