IVR Service

Dial our Customer Service Center: 1621

Customer Service Center

Tel: 1621

LINE: @PrudentialThailand

email: hotline@prudential.co.th

 

Office Hours: Mon-Fri 08.30 AM to 07:00 PM, Sat 08.30 AM to 04:00 PM (Except Sunday and Public Holidays)

Policy details Related Inquiry through Automated Service

Press 1

  • Policy Details

Press 2

  • Claim Status

Press 4

  • Premium Certificate

Press 6 

Automatic Information Inquiry

Press 2

  • Top Up Premium

Press 1

  • Increase Single Premium

Press 2 

  • Fund Switching

Press 3

  • Partial Surrender

Press 4

  • Policy Serrender

Press 5

  • Death Claims

Press 6

  • TPD Claims

Press 7

Policy details Related Inquiry through

Press 1

  • Application Status

Press 1

  • Policy Details

Press 2

  • Premium Related

Press 3 

  • Claim Status

Press 4

  • Premium Reminder Notice

Press 5 

  • Premium Certificate

Press 6 

Automatic Information Inquiry

Press 2

  • Claims Procedure

Press 1

  • Payment Channel

Press 2 

  • Change of payment method

Press 3

  • Loss of policy

Press 4

  • Policy Amendment

Press 5

  • Branch Information

Press 6