How to use SOS

  • stepper icon

    Step 1: Report an Emergency

    Call +66(0)20184500  immediately when the incident occurs. The team is available 24 hours a day.

  • stepper icon

    Step 2: Provide the Situation Details

    Share your location, symptoms, and current condition. Our staff will assess the situation right away.

  • stepper icon

    Step 3: Action by the Emergency Team

    We will coordinate an ambulance, connect you with an appropriate hospital, and notify your family.

  • stepper icon

    Step 4: Continuous Follow‑up

    The team will monitor and support you until you are safe. View service terms and conditions

Terms & Conditions

Terms and Conditions 

Patient Transportation Service

  • Within Thailand: Up to a 150 km radius from the incident location
  • Overseas: Worldwide coverage (for trips not exceeding 90 days per trip)

Medication Delivery Service

  • Within Thailand: Bangkok and surrounding metropolitan areas
  • Overseas: Coordination with local pharmacies (for trips not exceeding 90 days per trip)

Consultation Service

No area limitations. Available worldwide, 24/7.

Note: The Company acts solely as a coordinator and facilitator for accessing these benefits and is not responsible for the quality of any products or services provided.

Additional service conditions are subject to the Company’s terms and conditions. These benefits apply to Prudential Thailand customers holding eligible life insurance policies and riders, including: PRUHealth Rich Protection, ttb flexi care, ttb ultimate care, ttb mao mao ultra care, and UOB Healthy Wealth.

Terms and Conditions

 

Patient Transportation Service

  • Within Thailand: Up to a 150 km radius from the incident locationงOverseas: Worldwide (for trips not exceeding 90 days per trip)

 

Medication Delivery Service

  • Within Thailand: Bangkok and surrounding metropolitan areas
  • Overseas: Coordination with local pharmacies (for trips not exceeding 90 days per trip)

 

Consultation Service

No area limitations. Available worldwide, 24/7.

 

Note: The Company acts solely as a coordinator and facilitator for accessing these benefits and is not responsible for the quality of any products or services provided.

Additional service conditions are subject to the Company’s terms and conditions. These benefits apply to Prudential Thailand customers holding eligible life insurance policies and riders, including: PRUHealth Rich Protection, ttb flexi care, ttb ultimate care, ttb mao mao ultra care, and UOB Healthy Wealth.

 

Terms and Conditions

Patient Transportation Service

  • Within Thailand: Up to a 150 km radius from the incident location
  • Overseas: Worldwide coverage (for trips not exceeding 90 days per trip)

Medication Delivery Service

  • Within Thailand: Bangkok and surrounding metropolitan areas
  • Overseas: Coordination with local pharmacies (for trips not exceeding 90 days per trip)

Consultation Service

No area limitations. Available worldwide, 24/7.

 

Note: The Company acts solely as a coordinator and facilitator for accessing these benefits and is not responsible for the quality of any products or services provided.

Additional service conditions are subject to the Company’s terms and conditions. These benefits apply to Prudential Thailand customers holding eligible life insurance policies and riders, including: PRUHealth Rich Protection, ttb flexi care, ttb ultimate care, ttb mao mao ultra care, and UOB Healthy Wealth.

  • stepper icon

    Step 1: Contact the Assistance Team

    Call +66(0)20184500 and inform the team that you wish to return to Thailand for continued medical treatment.

  • stepper icon

    Step 2: Assessment & Planning

    A medical team will assess your condition and plan the travel arrangements, including selecting the most suitable flight.

  • stepper icon

    Step 3: Travel Arrangement

    The team will arrange the aircraft, assign an accompanying medical team, and coordinate with the receiving hospital in Thailand.

  • stepper icon

    Step 4: Handover to Hospital

    You will be taken care of throughout the entire flight until safely handed over to the hospital in Thailand.

Term & Conditions
  • stepper icon

    Step 1: Submit Your Request
    Call +66(0)20184500 and provide the name of the medication you need or any known drug allergies.

  • stepper icon

    Step 2: Information Verification
    The team will review your previous prescription, treatment history, and identify suitable alternative medications if necessary.

  • stepper icon

    Step 3: Coordination with Local Pharmacies
    We will locate a pharmacy or hospital in your area that can provide the required medication.

  • stepper icon

    Step 4: Receive Medication and Guidance
    You will receive the medication along with usage instructions from a local pharmacist or doctor.

Term & Conditions

Let us be a part of your health journey

Health insurance with customisable coverage all at your fingertips

No need to meet an agent. No waiting.

Simply choose the coverage that’s right for you and purchase online instantly.

Buy online

Need our help?

If you ever need our assistance, we’re here for you through whichever channel is most convenient for you.

Frequently asked questions

Got a problem? Check our FAQs or get in touch with us for assistance.

Call us immediately at +66(0)20184500 (available 24/7).
Our team will coordinate with hospitals, arrange ambulances, and notify your family right away. No need to worry about language barriers or communication, as we handle everything for you.

What can the SOS service help with?
We provide assistance for all emergency situations, including:

  • Coordinating ambulances and hospitals
  • Arranging medical evacuation back to Thailand
  • Helping obtain prescriptions and required medication abroad
  • Notifying your family and providing ongoing updates
  • Recommending trusted hospitals in the area

The service covers over 190 countries worldwide, including Thailand.

Note: For full coverage, each overseas trip should not exceed 90 days.


No. There is no extra charge for customers who hold our health insurance -
SOS services are already included in your plan.

You may need to pay for:

  • Medical expenses (claimable according to your policy)
  • Certain medications (claimable according to your policy)

The SOS team will inform you in advance if any cost may occur.

You can:

  • Email us at hotline@prudential.co.th
  • Go to the nearest hospital first, then contact us as soon as you have signal

Tip: Save the number +66(0)20184500 in your phone before traveling.

Yes. Simply call us and tell us the medication name or send a photo of the packaging. We will:

  • Obtain a replacement prescription from a local doctor
  • Coordinate with pharmacies in the area
  • Recommend alternative medication with the same active ingredients (if your usual medicine is not available in that country)

The SOS team will immediately notify your family or emergency contact and provide continuous updates throughout the situation.

Tip: Register your emergency contact information with us in advance for faster coordination.

Yes, we take care of everything including:
-Booking flights with special seating arrangements for patients
-Assigning a medical escort team (doctor/nurse) during the flight, if required
-Coordinating with a hospital in Thailand to receive you immediately
-Handling all necessary medical documentation

Absolutely. You can call us anytime. Our team is available 24/7 to provide guidance.

Basic information you should prepare includes:

  • Your insurance policy number
  • Your current location (hotel name/address)
  • Details of your symptoms or the situation
  • Patient information (name, age, medical conditions)

If you don’t have all the information, just call us first; we will help gather the details.

Not at all. SOS services are already included in your coverage. Using them will not:

  • Increase your premiums
  • Reduce your benefits
  • Affect your ability to renew your policy

Terms and Conditions 

Patient Transportation Service

  • Within Thailand: Up to a 150 km radius from the incident location
  • Overseas: Worldwide coverage (for trips not exceeding 90 days per trip)

Medication Delivery Service

  • Within Thailand: Bangkok and surrounding metropolitan areas
  • Overseas: Coordination with local pharmacies (for trips not exceeding 90 days per trip)

Consultation Service

No area limitations. Available worldwide, 24/7.

Note: The Company acts solely as a coordinator and facilitator for accessing these benefits and is not responsible for the quality of any products or services provided.

Additional service conditions are subject to the Company’s terms and conditions. These benefits apply to Prudential Thailand customers holding eligible life insurance policies and riders, including: PRUHealth Rich Protection, ttb flexi care, ttb ultimate care, ttb mao mao ultra care, and UOB Healthy Wealth.

Terms and Conditions

 

Patient Transportation Service

  • Within Thailand: Up to a 150 km radius from the incident locationงOverseas: Worldwide (for trips not exceeding 90 days per trip)

 

Medication Delivery Service

  • Within Thailand: Bangkok and surrounding metropolitan areas
  • Overseas: Coordination with local pharmacies (for trips not exceeding 90 days per trip)

 

Consultation Service

No area limitations. Available worldwide, 24/7.

 

Note: The Company acts solely as a coordinator and facilitator for accessing these benefits and is not responsible for the quality of any products or services provided.

Additional service conditions are subject to the Company’s terms and conditions. These benefits apply to Prudential Thailand customers holding eligible life insurance policies and riders, including: PRUHealth Rich Protection, ttb flexi care, ttb ultimate care, ttb mao mao ultra care, and UOB Healthy Wealth.

 

Terms and Conditions

Patient Transportation Service

  • Within Thailand: Up to a 150 km radius from the incident location
  • Overseas: Worldwide coverage (for trips not exceeding 90 days per trip)

Medication Delivery Service

  • Within Thailand: Bangkok and surrounding metropolitan areas
  • Overseas: Coordination with local pharmacies (for trips not exceeding 90 days per trip)

Consultation Service

No area limitations. Available worldwide, 24/7.

 

Note: The Company acts solely as a coordinator and facilitator for accessing these benefits and is not responsible for the quality of any products or services provided.

Additional service conditions are subject to the Company’s terms and conditions. These benefits apply to Prudential Thailand customers holding eligible life insurance policies and riders, including: PRUHealth Rich Protection, ttb flexi care, ttb ultimate care, ttb mao mao ultra care, and UOB Healthy Wealth.