PRUTelemed

Telemedicine is suitable for general symptoms, chronic disease follow-ups (e.g., diabetes, hypertension), psychiatric consultations, or obtaining a medical certificate.

However, if you have severe or emergency symptoms, or require a physical examination/lab tests, the doctor will advise you to visit a nearby clinic or hospital for more accurate diagnosis.

For customers who have our health insurance, PRUTelemed is free of charge with unlimited visits*.
If you do not have health insurance, service fees will apply as specified. If you're interested in getting insurance to enjoy free telemedicine services, you can view package details or contact us via LINE Official Account @PrudentialThailand or call us at 1621.

You can book through MorDee application which is the most convenient way. Simply choose your doctor and preferred time.

Once booked, you will receive an appointment confirmation and meet the doctor at the scheduled time. You can also choose “See doctor now” if there is a doctor available.

Yes. We have specialists across more than 20 medical fields, including internal medicine, pediatrics, dermatology, psychiatry, nutrition, and many more. You can select the specialist that matches your condition.

Preparing the following items will help your consultation go more smoothly:

• A device with a camera and stable internet connection (mobile/tablet/computer)
• Previous medical records or test results (if any)
• A list of medications you are currently taking
• Your health insurance card (for insured customers)

If you don’t have all the information, that’s okay. The doctor will ask for additional details during the consultation.

You can book a follow‑up consultation for free to review your symptoms. If the doctor assesses that you need further examination or an in‑person visit, they will provide general guidance on seeking care at a clinic or hospital - but the decision and visit remain entirely up to you.

Absolutely. We take customer privacy and data security very seriously. Your health information is stored securely according to international standards. All medical information is kept confidential in compliance with legal requirements, and all doctors are properly licensed.

Yes, the service is available 24/7. However, some medical specialties may have limited availability during specific hours. If you need a specialist consultation, we recommend booking in advance for convenience.

Yes. If the doctor determines that issuing a medical certificate is appropriate, they can provide it in PDF format for you to download or print.

You can check your benefits through several channels:

• Via the application - benefits are displayed instantly
• Visit www.prudential.co.th
• Call 1621

If you encounter any issues or have questions about PRUTelemed, you can contact the support team via the application’s LINE Official Account @mordeeapp.
The team is ready to assist and guide you.