Call us at 1621
Monday – Friday 08.30 - 19.00 hrs. Saturday 08.30 - 16.00 hrs. (except Sunday and public holidays)
Health services that support every aspect of your wellbeing
Your health matters most. That’s why Prudential offers a range of services designed to meet your health needs at every stage of life.
Exclusive health privileges for Prudential customers
Need our help?
If you ever need our assistance, we’re here for you through whichever channel is most convenient for you.
Frequently asked questions
Got a problem? Check our FAQs or get in touch with us for assistance.
Your insurance plan comes with a range of health services that go beyond standard coverage. These may include:
- Online doctor consultation (PRUTelemed)
- Cashless claims with home medication delivery* (For policies with OPD coverage. Terms and conditions apply.)
- Medical Second Opinion service
- 24/7 medical emergency assistance (SOS)
- Wellness programs, health check-ups, and more
Please review the details in your policy or contact our Customer Service team to check which services you are eligible for.
Most services are available to all policyholders. However, certain services may be limited to specific plans or areas. For example, Med@Home is available only in Bangkok and surrounding areas. Please check your policy eligibility or contact our Customer Service team at 1621.
Some services, such as PRUTelemed, require a one-time registration or app download. Other services, like SOS Emergency Assistance, are available immediately when needed.
Most health services are included as part of your policy benefits at no additional cost. Additional fees may apply only if usage exceeds your entitlement or if you are outside the service area. If any extra charges apply, we will notify you beforehand.
Note: The Company acts solely as a coordinator and facilitator for accessing these services and is not responsible for the quality of any products or services provided.
