Health and accident insurance claim

Step 1: Prepare Your Documents

Original medical expense receipt for claims under medical expense rider (actual expenses), and a copy for claims under fixed‑benefit health riders.

Original medical expense summary or hospital billing statement for claims under medical expense rider (actual expenses), and a copy for claims under fixed‑benefit health riders.

Government‑issued identification of the insured.

Consent form authorising the release of medical information of the insured. (Click)

  • Medical certificate or claim form.
  • Original medical expense receipt.
  • Government‑issued identification of the insured.
  • Consent form authorising the release of medical information of the insured. (Click)

Enjoy seamless, cashless service with our Hospital Direct Billing (Fax Claim) available 24 hours.

Simply present your Prudential Insurance Card together with your National ID Card when receiving treatment at any of our 300+ network hospitals nationwide-for:

Inpatient admission (IPD), where a doctor diagnoses the need for hospitalisation of 6 hours or more, or

Day‑case procedures that do not require overnight stay (subject to rider terms & conditions).

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Step-by-Step Cashless Claim Process

Step 1: Present Your Card

Show your Prudential Insurance Card together with your National ID or Driver’s License.

Step 2: Eligibility Check

The hospital will verify your coverage details with Prudential.

Step 3: Receive Treatment

Get medical care according to your doctor’s treatment plan.

Step 4: Hospital Sends Information to Prudential

Upon discharge, the hospital will submit the claim information directly to us.

Step 5: Claim Assessment

Prudential will review your claim within 1 hour for standard cases

(Complex cases may take longer depending on additional information required).

Step 6: Receive SMS Updates

You will receive SMS notifications when:

Prudential receives documents from the hospital

Your claim assessment is completed

Step 2: Complete the Claim Form

Claim Form for Injury/Illness Compensation (Click)

Insured Person’s Section: To be completed and signed by the insured or parent/guardian.

Attending Physician’s Report: To be completed, signed, and stamped by the treating doctor and hospital.

Step 3: Submit Your Claim and Documents

You can submit your claim through any of the following channels:

 

1. Online Submission via PRUServices

Submit your claim quickly and conveniently through PRUServices.

 

2. Postal Mail

Mailing Address:
Prudential Life Assurance (Thailand) Public Company Limited
Claims Department
944 Mitrtown Office Tower, 30th Floor
Rama 4 Road, Wang Mai, Pathumwan
Bangkok 10330

 

3. Submit In Person

Your servicing agent, or

Claims Department, Prudential Life Assurance (Thailand) Public Company Limited

Any Prudential branch office nationwide

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