Group insurance claim

Step 1: Prepare Your Documents

  1. Certificate of Group Insurance, except in cases where the Company has issued the Group Insurance Certificate to the insured member electronically - in such case, returning the physical certificate is not required.
  2. Claim form for the rights of the beneficiary or person entitled to claim under the insurance policy, for every claimant, in the format specified by the Company.
  3. Identification document issued by a government agency and a copy of the House Registration of the beneficiary or person entitled to claim under the insurance policy, for every claimant.
  4. Copy of the Death Certificate or document certifying the death issued by a government agency, medical facility, or other authorised entity.
  5. Copy of the House Registration showing the removal of the insured member due to death.
  6. Consent form from the beneficiary or person entitled to claim under the insurance policy, authorising the disclosure of the insured member’s medical history.
  7. Medical report in the case of death occurring at a hospital or medical facility.
  8. Current salary certification (for policies where the sum insured is determined as a multiple of salary).
  9. Loan balance certification from the financial institution.

  1. Certificate of Group Insurance, except in cases where the Company has issued the Group Insurance Certificate to the insured member electronically - in such case, returning the physical certificate is not required.
  2. Claim form for the rights of the beneficiary or person entitled to claim under the insurance policy, for every claimant, in the format specified by the Company.
  3. Identification document issued by a government agency and a copy of the House Registration of the beneficiary or person entitled to claim under the insurance policy, for every claimant.
  4. Copy of the Death Certificate or document certifying the death issued by a government agency, medical facility, or other authorised entity.
  5. Copy of the House Registration showing the removal of the insured member due to death.
  6. Consent form from the beneficiary or person entitled to claim under the insurance policy, authorising the disclosure of the insured member’s medical history.
  7. Medical report in the case of death occurring at a hospital or medical facility.
  8. Copy of the police daily report and summary investigation report related to the case (if any), certified by the responsible officer.
  9. Copy of the autopsy report certified by the responsible officer, or a copy of the post‑mortem examination report certified by the government agency, medical facility, or authorised entity (if any).
  10. Current salary certification (for policies where the sum insured is determined as a multiple of salary).
  11. Loan balance certification from the financial institution.

  1. Claim form for compensation benefits in the format specified by the Company.
  2. Identification document of the insured member issued by a government agency.
  3. Medical certificate or medical report.
  4. Copy of the police daily report related to the case, certified by the responsible officer (if any).
  5. Consent form from the insured member authorising the disclosure of the insured member’s medical history.
  6. Current salary certification (for policies where the sum insured is determined as a multiple of salary).
  7. Loan balance certification from the financial institution.

  1. Claim form for compensation benefits in the format specified by the Company.
  2. Identification document of the insured member issued by a government agency.
  3. Medical certificate or medical test results and diagnosis required for assessing each critical illness or disability due to illness.
  4. Consent form from the insured member authorising the disclosure of the insured member’s medical history.
  5. Current salary certification (for policies where the sum insured is determined as a multiple of salary).
  6. Loan balance certification from the financial institution.

Step 2: Submit the Claim and Documents

1. Online submission via PRUServices + QR code

2. Postal mail

Mailing Address
Prudential Life Assurance (Thailand) Public Company Limited
Claims Department 944 Mitrtown Office Tower, 30th Floor, Rama 4 Road, Wang Mai, Pathumwan, Bangkok 10330

3. Submit in person at

 

  • Your servicing agent
  • Claims Department, Prudential Life Assurance (Thailand) Public Company Limited
  • Branch offices nationwide

Claim Payment Processing Time

Within 15 days from the date the Company receives all required documents in complete form.

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